Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation.
This statement does not apply to information about our employees or to information that is not personal information.
Personal Information We Collect
SF and its agents and representatives collect personal information about you from various sources (including from credit reporting agencies, creditors, businesses and financial institutions with whom you have had a financial relationship) and in a number of circumstances in the course of our retail lending services.
Personal information we collect includes:
•your name, address, e-mail address, Internet Protocol address, telephone number, and other contact information;
•financial information, such as your bank name and your bank account number, credit bureau reports concerning you, credit reports prepared by personal information agents and other reports concerning your credit history and experience;
•other financial or personal information about you such as your income, your employment, your assets and liabilities, your financial condition and your status;
•your driver’s licence number;
information that may be compiled by SF such as transaction or usage history and statistic log information or community discussions;
•and such other information we may collect with your consent or as permitted or required by law.
Use of Personal Information
SF generally uses personal information for the following purposes:
•managing and administering your account;
•facilitating the transactional process between financial institutions and between SF and its members;
•obtaining credit information in order to establish your credit score/rating/letter;
•preventing fraud, identity theft or illegal activities;
•maintaining business records for reasonable periods, and generally managing and administering our business;
•meeting legal, regulatory, insurance, audit, processing and security requirements which may include establishing and verifying your identity and checking identities against money laundering, terrorist financing or similar watch lists established by regulatory agencies or similar bodies in Australia and internationally;
•otherwise with your consent or as permitted or required by law.
Disclosure of Your Personal Information
We may disclose your personal information in the following circumstances:
Legal, Regulatory, etc.
SF may disclose your personal information as necessary to meet legal, regulatory, industry self-regulatory, insurance, audit, and security requirements, and as otherwise with your consent or as permitted or required by law including as required by applicable Australian and foreign laws applicable to SF or our agents and service providers, and including lawful requirements to disclose personal information to government authorities in those countries. General. We may otherwise disclose personal information with your consent, or as permitted or required by law.
In addition to the above, personal information may be disclosed to our affiliates (including outside of Australia) for internal audit, management, billing or administrative purposes.
Our Website/The Internet
We may use “cookie” files to enhance the use of the SF members and SF website users. A “cookie” is a small text file placed on a computer’s hard drive by our Web page server in order to recognize that someone has visited the SF Website before, and to apply the configuration preferences that he or she has chosen. Other than the information provided by the SF Website visitor, cookie files do not contain information that can be used to identify an individual visitor. You can disable cookies using your Internet browser’s settings. Please consult your browser’s help function for information on how to disable cookies. Note that if you disable cookies, certain features of our Website may not function properly. We do not require anyone to accept cookies in order to use the SF Website.
No Third Party Marketers
SF does not sell, rent or trade your personal information to third parties or marketing firms for their promotional purposes. We do send communications periodically to inform you of the status of transactions or events related to your use of the SF Website. Some of these communications are mandatory as part of transactions you are considering or have concluded through our Website.
SF collects, uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government or law enforcement agency, or to collect a debt owed to us, our representatives and service providers, or another SF member in connection with credit or services you obtained from SF.
We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include secure web pages, encryption, password intrusion detection systems and firewalls:
Access, Correction and Contacting Us
You can access and review the personal information you submit to us at any time at Sf's head office. SF may establish and maintain a file of your personal information for the purposes described herein above, which will be accessible by calling 1800 223 273.
You may request access to your file or correction of any inaccuracies in your personal information in our possession, or held by the personal information agent who prepared a credit report on you. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to request access or correction of your file, or to make inquiries or complaints or have other concerns about our personal information practices, you may e-mail us or write to us at the above address, attention Privacy Department.
Check your credit report again in 30-60 days for any new signs of identity theft or records that still need to be removed. File a police report with your local enforcement agency. A police report is helpful when dealing with creditors as you challenge inquiries to your credit report or accounts opened fraudulently in your name. Keep records of all actions you have taken and letters your have written.